Shipping & Returns
Most internet orders are shipped via UPS ground service or U.S. mail. Delivery is subject to UPS and U.S. Postal Service guidelines for shipping times. The minimum shipping charge of $10.00 will apply to most shipments within the continental U.S. The minimum shipping charge to Alaska, Hawaii and Canada is $25.00. Large shipments, linear fluorescent lamps over 2' and international orders will be billed actual freight costs. Lamps 3â€™ and longer will require over-packing at a cost of $6.00 for each over-pack box required. If your order does not qualify for flat rate shipping, you will be notified of the actual freight charge. Your order will not be shipped until you agree to the charge. If you do require same day or expedited air shipment please call us at 1-800-431-4956.
If the product is in stock and your order is received by 12:00 p.m. eastern time, your order will be shipped the same day. If the product is not in stock, you will be notified with the expected lead time for delivery.
Return Material Authorization
Please complete the return request form. This form is found at the bottom of our home page. Click on RETURNS. Returns without an RMA will incur a 30% restock fee. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging. Returns will be charged a 15% restock fee unless a replacement order of equal or greater value is placed at the time of the RMA. We will not accept returns on any special order items. The restock fee is not a penalty. It is a costly process to prepare for resale and restock product made of glass and gas. Shipping charges are nonrefundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.
Damage in Shipping
The customer is responsible for inspecting the order for damages or missing items at the time of delivery. All damages must be reported within 24 hours. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. Reports after that time will not be honored.
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. However, all products are covered my Microlamp for 90 days from the date of purchase regardless of manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. After 60 days, the customer will be charged the freight for replacement.